
Power Outages and No Power
If the neighbours have lights and you don’t, the fault is inside your property. When a switch won’t stay up or nothing works, it’s traced and repaired so power can safely go back on.

Available 24/7Nights, weekends and public holidays
Licensed and insuredWork to AS/NZS 3000
Upfront pricingPriced before repairs start
Compliance certificate (CCEW)For every job

If the neighbours have lights and you don’t, the fault is inside your property. When a switch won’t stay up or nothing works, it’s traced and repaired so power can safely go back on.

A small blue flicker as a plug goes in is usually harmless. White or yellow sparks, crackling or a hot plastic smell mean a failing connection. Switch that circuit off and call.

A switchboard should be silent and cool. Humming, a warm cover, brown marks or lights flickering in several rooms point to an overheating connection, made safe the same night.

Unplug what’s on that circuit and try the switch once more. If it holds, plug things back in one at a time. If it trips with nothing plugged in, the wiring needs testing.

Cut, gnawed or storm-damaged cable stays live until it’s isolated, and roof leaks can carry water into downlights. Keep clear, switch the main off if the board is dry, and call.

For a shop, cafe or office, a power failure means warming cold rooms, EFTPOS down and alarms on battery. After-hours and weekend call-outs help you open again quickly.
Not every fault needs someone at your door in the middle of the night, and knowing the difference can spare you an after-hours charge.

Smoke, sparks or a burning smell, water in a light or power point, a mild shock from a tap, sink or appliance, a hot or buzzing switchboard, or no power with a main switch that won’t stay up. Also call straight away if someone at home relies on powered medical equipment.
A dead power point or light, one flickering globe, or a safety switch that tripped one time in a storm and has stayed on since.
Every house in the street is dark, or a powerline is down or sparking. Keep 8 metres or more away from it.
Any fire, or a person injured by electricity.
Unsure which one fits? Call and explain what’s going on, and you’ll be told whether it needs a visit tonight.
0450 406 450Turn the main switch off, but only if the board is dry and you can get to it without standing in water. If it’s hot or sparking, stay away from it.
A breaker or safety switch that keeps dropping out is doing its job. Pushing it back up again and again can overheat the fault.
Smother the flames with a fire blanket or use a CO2 or dry chemical extinguisher, never water. If it’s spreading, leave the building and dial 000.
Cut the power before you touch them, then dial 000. Even a shock that seems minor should be checked by a doctor.
What was running, what tripped and where the smell or noise came from. It helps find the fault faster.
Keep children and pets away from the problem area until the electrician arrives.
Ring 0450 406 450 and describe what’s happening. You’ll get safety advice and an estimated arrival time.
The faulty circuit is isolated on arrival, so the rest of the property, including the fridge and lights, gets power back.
Most repairs are done on the same visit. Bigger fixes are priced in writing first, with the property made safe until then.
Every repair is tested before power goes back on, with a compliance certificate (CCEW) completed where required.

Every emergency job is handled by a licensed and insured electrician, and all work meets the Australian wiring standard, AS/NZS 3000.
Nights, weekends and public holidays, including the long weekends when most electricians aren’t answering.
You’re quoted the after-hours charge on the phone, before the visit, and any repair is priced before work begins.
You’re dealing with a local business, not a franchise or a call centre, and for faults that can wait, same-day appointments are often available.
Read what customers have shared about Newcastle Electrical on Google.
Great service and highly professional. Quick to respond and very fair pricing. Would highly recommend!
These guys arrived at very short notice and were quick and efficient in identifying the problem, restoring power and saving a lot of drama. Thanks heaps!
Efficient same day service! Very pleased - thank you!
Emergency call-outs cover Newcastle, including Merewether, Hamilton and Mayfield, plus Lake Macquarie, Port Stephens, Maitland and Singleton. If you’re unsure whether your suburb is in range, call and ask.
No suburbs match. Call 0450 406 450 to check if we cover you.
Anything that could cause a fire or an electric shock: smoke, sparks or burning smells, exposed wires, water near electrics, a shock from a tap or appliance, or a total loss of power that a switch won’t fix. Power to medical equipment is always treated as urgent.
Yes. Newcastle Electrical takes emergency calls every hour of every day, public holidays included. Call 0450 406 450 and you’ll speak with the electrician directly.
Usually one safety switch has tripped. Many switchboards split the circuits across two or more safety switches, so a single fault can knock out half the house. Reset it once. If it trips again straight away, leave it off and call.
Yes, if the switchboard is safe to reach. Switch the main off, keep everyone away from where the smell is strongest and call. If you can see smoke or flames, call 000 first.
Work outside business hours costs more than a weekday visit, and the total depends on the fault and the parts needed. The after-hours charge is explained when you call, and the repair is priced before anything is done.
If every house is dark, it’s a network outage rather than a fault at your place. That’s Ausgrid’s job, on 13 13 88 or through its online outage map. If it’s only your home, call an electrician.
Yes. Jobs like a power point that’s stopped working or a downlight that’s gone out can often be booked in the same day during business hours, at the standard rate rather than the after-hours one. See electrical fault finding.
Whatever the time, call 0450 406 450 and describe the problem. If it’s dangerous, you’ll be talked through making it safe while help is on the way.
Need help urgently?Call the 24/7 electrical enquiry line.0450 406 450This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.